🧾 Terms of Service
Using the services of Sonniva Georgia means that the customer agrees to the following terms and conditions. Please read them carefully before using our platform.
1. General Terms
- Product photos, descriptions, and prices displayed on our website, social media, or advertisements are for informational purposes only. Sonniva Georgia LLC reserves the right to update or modify this information without prior notice.
- An order is confirmed only after our team contacts the customer to verify details (sizes, colors, quantities, delivery conditions, etc.).
- All materials published by Sonniva Georgia (photos, texts, designs, logos, etc.) are the property of the company and may not be used without written consent.
- Sonniva Georgia is not responsible for any delays or issues caused by third-party services (e.g., delivery companies, payment systems, etc.).
2. Registration and Authorization
- To use our online services, customers are identified through the following:
- Name and surname / company name
- Password (chosen by the user)
- Mobile number (used for verification codes)
- Personal or company ID number
- Email (used for access and password recovery)
- Delivery address (service location)
- Sonniva Georgia reserves the right to suspend any account in case of fraudulent or abusive behavior.
3. Orders
- Orders can be placed via our website, phone, or official social media channels.
- Custom-made items (frames, profiles, or special-size products) require prior confirmation of all details (size, color, material).
- An order is considered confirmed only after receiving a confirmation message or call from us.
4. Payment Methods
- Customers can pay using the following methods:
- VISA or MasterCard (online payment)
- Bank transfer to Sonniva Georgia LLC
- In-person payment (cash or card)
- Payment must be completed before order confirmation or upon product delivery, as agreed.
5. Delivery and Service Time
- Frame orders are prepared within a maximum of 10 business days from the order confirmation.
- Delivery of the products is carried out within 5 business days after preparation.
- Sonniva Georgia is responsible only for timely delivery of orders placed through official channels.
6. Returns and Refunds
- Refunds or product exchanges are possible only in the following cases:
- Wrong product delivered due to our error
- Product damaged during our delivery or handling
- Incorrect size or model caused by our mistake
- In such cases, customers may choose to:
- Replace the item with the correct one
- Request a full refund
- Accept an alternative product by agreement
- Returns are accepted only if the product is in original condition (unused, undamaged, with intact packaging and labels).
- Refunds are not applicable when incorrect details are provided by the customer.
7. Intellectual Property
All website, social media, and printed materials — including text, photos, designs, and logos — are the property of Sonniva Georgia LLC. Use without written consent is strictly prohibited.
8. Limitation of Liability
Sonniva Georgia LLC is not responsible for delays or technical issues caused by third-party services (delivery, banking, or payment systems).
9. Policy Changes
Sonniva Georgia LLC reserves the right to update these terms at any time without prior notice. The updated version becomes effective immediately upon publication on the website.
10. Order History
If a user does not log in to the website for three months, their order history will be automatically deleted.
